OMG! I’ve never seen such a spectacular shot in the foot statement by a company before.
Dear Creative Labs, please do yourself a favour an fire mr. Phil O’Shaughnessy or whichever person was responsible for this decision. Hire Daniel instead.
Also be aware that you have now lost a loyal customer. Even though I had never used Vista or had problems with your cards, I am so disgusted by the way you treat your customers that I believe it is in my best interests never to purchase your products again. I will also make sure to inform all my acquaintances that come to me for advice (as the resident PC Geek) never to buy a Creative Labs product again.
Well done. At least we know now whhom to avoid.